2nd Line IT Tech Support

Up to £26k – Mold 

Our client based in Mold are currently looking to recruit a 2nd line IT support tech to join their team to help support their growing customer base. This position is 8-hour day shifts, Monday to Friday with a negotiable salary up to £26,000 per year. 

2nd Line IT Tech Support Responsibilities

  • Taking escalated calls from customers around the UK
  • Remotely accessing customer environments to carry out detailed fault diagnostics
  • Providing excellent levels of customer service at all time
  • Travelling to customer sites as required for planned meetings or project work
  • Running daily checks on backups and carrying out preventative maintenance on customer environments
  • Preparing and building customer equipment as required
  • Completing small projects as required, including researching and testing new products and technologies

In return you will receive: 

  • On-site parking
  • Company Events
  • Mixture of home and office working available

The successful candidate will have previous experience in:

  • A busy help desk environment (Ideally 2 years)
  • Active Directory
  • Microsoft Exchange
  • Windows 10
  • Office 365
  • VMware and Citrix administration
  • Network fault finding and diagnostics
  • Network cabling and patching
  • Backup technologies
  • Experience with VOIP

If you think this is the role for you, please apply now for immediate consideration!

Job Type: Full Time
Job Location: Mold

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